Terms & Conditions

Introduction and Acceptance of Terms

Welcome to Chilly Air Services! These Terms and Conditions ("Terms") govern your access to and use of the Chilly Air Services website (https://chillyairservices.com) and any in-person HVAC services we provide. By accessing our website or using our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or our services.

In these Terms, "Chilly Air Services", "Company", "we", "us", or "our" refers to Nita & Robin Saunders - Chilly Air Services, the owners and operators of this HVAC service business. "You" refers to any individual or entity who uses our website or services. These Terms form a legally binding agreement between you and Chilly Air Services. Please read them carefully.

Description of Services

Chilly Air Services is a Texas-based company that offers professional heating, ventilation, and air conditioning (HVAC) services. Our services include HVAC system installation, repair, maintenance, and related support for residential and commercial customers. All services are provided in-person, on-site at our customers’ locations. We do not sell any products or services online through our website; the website’s purpose is to provide information about our offerings and allow you to contact us or request service appointments.

When you engage Chilly Air Services, our trained technicians will perform the agreed-upon HVAC work at your Texas location. While we strive for high-quality service and customer satisfaction, please note that unless explicitly provided in writing, we do not offer specific warranties or guarantees on services or parts beyond applicable manufacturer warranties or requirements under Texas law. The details of any service (such as scope of work and pricing) will typically be confirmed with you separately (for example, in a written estimate or invoice) outside of these website Terms.

Service Availability and Geographic Scope

Chilly Air Services operates exclusively within the State of Texas, USA. Our HVAC services are available only to customers located in Texas.

We do not offer or perform services outside of Texas. Any information on this website about our services is intended for Texas residents or businesses. If you are accessing this site from outside Texas or requesting service for a location outside Texas, please be aware that we will be unable to fulfill such requests.

Use of our website is not limited by geography; however, any request for actual HVAC service must be for an address within Texas. We reserve the right to refuse service or cancel appointments if we determine that the service location is outside our authorized geographic area. Chilly Air Services makes no representations that the materials on this site or the services described are appropriate or available for use in locations outside Texas. Those who choose to access this site from other jurisdictions do so on their own initiative and are responsible for compliance with local laws, if and to the extent applicable.

User Responsibilities

By using our website or engaging our services, you agree to do so responsibly and lawfully.

You are responsible for providing accurate, truthful, and current information when filling out any forms on our site or communicating with us. This includes contact information (such as your name, email, phone number) and service details (such as the address for service and a description of the issue). You agree not to misrepresent your identity or the location and nature of the service needed.

When using our website, you must not engage in any activities that could harm our website, our Company, or others. For clarity, you agree that you will NOT:

Use the site in any way that violates any applicable federal, state, or local law or regulation.

Post or transmit any unlawful, fraudulent, defamatory, harassing, obscene, or otherwise objectionable content via our contact forms or other interactive features (if any).

Attempt to gain unauthorized access to any portion of our website, servers, or systems (such as by hacking, password mining, or any other illegitimate method).

Introduce any viruses, malware, or harmful code that could damage or impair the website’s functionality or the devices of other users.

Use any automatic system (such as bots, spiders, or scraping tools) to access or copy data from the website without our permission.

Send unsolicited advertisements, spam, or bulk communications to us or through any feature of our website.

You are also responsible for ensuring that your use of our services (such as scheduling an appointment) is done with proper authority. For example, if you are requesting service for a business or property that you do not personally own, you should have permission from the owner or have the authority to do so. We rely on the information you provide and will carry out services based on that information, so it is crucial that it is accurate and that you have the right to request the service.

Intellectual Property

All content and materials on the Chilly Air Services website, including but not limited to text, graphics, logos, photographs, videos, audio clips, downloads, and the overall design and compilation of such content (collectively, the "Content"), are the property of Chilly Air Services or its content suppliers and are protected by United States copyright, trademark, and other intellectual property laws.

Our company name "Chilly Air Services", our logo, and any other trademarks or service marks that appear on our site are trademarks owned by Nita & Robin Saunders or are used under license. You are not granted any license or right to use any of our trademarks, logos, or trade names by virtue of your use of the website or services. Unauthorized use of our intellectual property is prohibited.

Permitted Use of the Site:

We grant you a limited, revocable, non-exclusive, non-transferable license to access and use our website for your own personal, informational, and non-commercial purposes. You may print or download portions of the Content from the site solely for your own use in learning about or using our services. However, this permission is subject to the following

restrictions (in addition to those in the User Responsibilities above):

No Modification or Derivatives: You must not modify, adapt, translate, or create derivative works from any Content on our site without our prior written consent.

No Commercial Use: You must not copy, reproduce, distribute, or publicly display any Content for commercial purposes (e.g., using our information or materials to compete with us or for marketing your own business) without our express permission.

Preservation of Notices: If you print, download, or otherwise use any portion of the Content, you must not remove or alter any copyright, trademark, or other proprietary notices that are affixed to or contained in the Content.

No Transfer or Sublicense: You may not transfer the Content to another person or mirror or upload it to any other server or platform without authorization.

Third-Party Content: Any third-party content or materials appearing on our site (such as manufacturer logos, partner links, or service descriptions) may be the intellectual property of their respective owners and are used on our site for informational purposes. Your use of any third-party content may be subject to the terms of those third parties.

Violation of these intellectual property provisions may result in termination of your permission to use our site and may also infringe the rights of third parties or us, potentially subjecting you to legal consequences.

Limitations of Liability

Disclaimer of Warranties:

The Chilly Air Services website and all content on it are provided on an "as is" and "as available" basis. While we strive to keep the information on the site accurate and up-to-date, we make no guarantees that the content is error-free, complete, or current. To the fullest extent permitted by law, Chilly Air Services disclaims all warranties of any kind, whether express or implied, regarding the website and the information or services provided through it. This includes, but is not limited to, any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, or any warranty arising from course of dealing or usage of trade. We do not warrant that the website will be available at any particular time or location, that it will be secure or free from viruses or other harmful components, or that any defects or errors will be corrected.

Regarding our HVAC services performed at your property: except for any specific written guarantees we may provide in a contract or as required under Texas law, those services are also provided "as is" without any implied warranties. We will do our best to perform services with reasonable care and skill, but we cannot promise any specific results or outcomes beyond what is explicitly promised at the time of service.

Limitation of Liability:

To the extent permitted by applicable law, Chilly Air Services (including our owners, employees, contractors, and agents) shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or relating to your use of (or inability to use) our website or our services. This includes, for example, any loss of profits, loss of data, business interruption, or damage to property that may result from the use of our site or from the performance of our HVAC services. We are not liable for any damages or losses caused by factors beyond our control, such as telecommunications failures, internet outages, hardware or software failures, acts of nature, or events of force majeure.

In all cases, our total liability to you for any claims arising from or related to our website or services is limited to the amount you paid (if any) to Chilly Air Services for the specific service or transaction in question that gave rise to the liability. If you have not paid anything to us (for example, if you are simply using the website without engaging our services), Chilly Air Services shall have no liability to you for any damages, except to the minimum extent required by law. In no event will we be liable to you for more than USD $100.00 in aggregate, even if a larger sum would normally be awarded or if any limited remedy provided herein is deemed to fail of its essential purpose.

Exceptions:

Some jurisdictions do not allow the exclusion of certain warranties or the limitation of certain liabilities (for example, disallowing the exclusion of liability for incidental or consequential damages). If the laws of your state do not allow the exclusion of warranties or limitation of liability as provided in these Terms, then those provisions of our Terms will apply to you only to the extent permitted by such laws. In such cases, our liability will be limited to the maximum extent permitted by law.

By using our site or services, you acknowledge that you understand and agree to the above disclaimers and limitations on liability.

Third-Party Tools and Links

In the course of providing our website and services, Chilly Air Services may use or integrate third-party tools, services, or websites. This includes, for example, our use of

GoHighLevel

, a customer relationship management and marketing platform that helps us manage appointments, communications, and marketing campaigns. We may also provide links on our site to external websites, or integrate features like mapping services or social media plugins, to enhance your experience and provide you with additional information.

Third-Party Platforms (e.g., GoHighLevel):

If you provide information through our online forms or scheduling system, that information may be processed by third-party software (such as GoHighLevel) on our behalf. We strive to choose reputable providers, but we do not own or control these third-party platforms. Your use of any third-party platform or tool (for instance, submitting a form that is powered by GoHighLevel, or receiving communications through it) may also be subject to the terms and conditions and privacy policies of that third-party. Chilly Air Services is not responsible for the operational performance, security, or privacy practices of third-party tools. However, if you experience an issue with a third-party integration as it relates to our services, please let us know and we will attempt to assist or provide support where possible.

Links to Other Websites:

Our website may contain links to websites that are operated by third parties (for example, testimonials on social media or references to manufacturer websites). These links are provided for your convenience or reference only. We do not endorse, guarantee, or assume responsibility for the content, information, products, or services of any third-party websites. If you click on a third-party link, you will be directed to that third party’s site, and you should review the terms and privacy policies of any site you visit. Visiting or relying on third-party websites linked from our site is at your own risk, and Chilly Air Services will not be liable for any harm or loss arising from your use of those external sites.

Governing Law

These Terms and any disputes arising out of or relating to these Terms, the website, or the services provided by Chilly Air Services shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law principles. This means that if you were to take legal action relating to these Terms or our services, Texas law would apply to interpret these Terms and govern the dispute.

By using our site or services, you agree that any legal action or proceeding between you and Chilly Air Services shall be brought exclusively in the courts of competent jurisdiction located in the State of Texas. To the extent permitted, you and Chilly Air Services each agree to submit to the personal jurisdiction of Texas courts for any such legal proceedings and waive any objections to such jurisdiction or venue (including any argument that a court in Texas is an inconvenient forum).

Please note that we operate our business in Cedar Park, Texas, and our services are only offered within Texas. We make no representation that the content of our website is appropriate or available for use in other locations, and accessing our site from jurisdictions where its content is illegal is prohibited.

Modifications to Terms

Chilly Air Services reserves the right to modify, update, or change these Terms & Conditions at any time. If we make material changes, we will update the "Last Updated" date at the top of this page. We may also provide notice of significant updates by posting a notice on our website or, if appropriate, by other means such as email (if we have your contact information from a service engagement). However, it is your responsibility to review this Terms & Conditions page periodically to be aware of any changes.

Your continued use of our website or services after any modifications to the Terms have been posted will constitute your acknowledgment and acceptance of the revised Terms. If you do not agree to any updated Terms, you should stop using our website and, if applicable, cease using our services.

No modification or amendment to these Terms by you (the user) will be binding on Chilly Air Services unless expressly agreed to in writing by an authorized representative of Chilly Air Services.

Contact Information

If you have any questions, concerns, or comments about these Terms & Conditions or need to contact us for any reason, please reach out to us using the information below:

Chilly Air Services (Owners: Nita & Robin Saunders)

Address:

2800 E Whitestone Blvd, Ste 120-224, Cedar Park, Texas 78613, United States

Email: [email protected]

Website: https://chillyairservices.com

We value your business and your trust. If you have any issues regarding our services or these Terms, we encourage you to contact us so we can address your questions or concerns.

Thank you for choosing Chilly Air Services. We appreciate the opportunity to serve you and keep your environment comfortable!